FAQ - How do I dispute the accuracy of my background check report

How do I dispute the accuracy of my background check report?

If you are a candidate and believe there is an error or missing information on your background report, you have the right to dispute the accuracy of any information contained in the consumer report or investigative consumer report prepared by Cisive, in accordance with the Fair Credit Reporting Act (FCRA). You are encouraged to familiarize yourself with those rights.

•    Click here to view the Fair Credit Reporting Act (FCRA)
•    You have several options should you wish to register a dispute...
‍

1. Candidate portal

• If you have a login and password and are managing tasks on a candidate portal, you can submit your dispute via the portal.

Select the task, “Initiate a Dispute or Provide Additional Explanations” and follow the instructions.

If you have forgotten your password, please enter your username or email address. We will issue you a new temporary password. This information will be sent to your registered email address.

If you cannot remember your username or email address, or encounter other login problems, please contact the Help Desk at 1-877-214-5496, for further assistance.

2. Contact the Dispute Hotline

Call: 855-881-0716

3. Fax, email, or mail

Please provide the following information in an email or hardcopy format:

• Full name
• Birth year only
• Contact number or email address
• Description of the dispute 
• Optional: The name of the company you are applying with and case number

Send us a fax:

Fax us: 877-755-0009

Email us:

Send an email to: disputes@cisive.com

Send us snail mail:

Cisive
5000 Corporate Ct #203
Holtsville, NY 11742
Attn: Disputes